Welcome to NOVOAIR Careers

Educational Qualification:

• Bachelor’s degree.
• Professional certification/training in Air Cargo, Aviation, Sales, or Logistics is required.

Experience Required:

• Minimum 4 years of relevant experience in air cargo sales, cargo customer service, revenue/capacity management support, or air freight forwarding.
• Experience in airline, aviation, cargo, freight forwarding, logistics, or supply chain industry preferred.
• Experience in managing GSA, agents, freight forwarders, or other external business partners through targets, reporting, and performance monitoring.

Required Skills:

• Air Cargo Sales & Business Development
• Cargo Customer Service & Relationship Management
• Key Account & Agent/GSA Management
• Cargo Revenue, Pricing & Yield Understanding
• Capacity & Space Management
• Market & Competitor Analysis
• Cargo Operations & Booking-to-Uplift Coordination
• MS Excel, PowerPoint & Outlook
• Strong Communication & Problem-Solving Skills
• Compliance & Commercial Control Awareness

Key Responsibilities:

• Drive cargo sales performance by developing account plans, growing key accounts, and achieving revenue, tonnage, and yield targets.
• Manage customer service delivery from booking to uplift and ensure timely service recovery for cargo customers.
• Develop and maintain strong relationships with freight forwarders, cargo agents, corporate customers, and GSA partners.
• Monitor GSA/agent performance through targets, forecasts, regular performance reviews, and corrective action plans.
• Prepare sales forecasts, performance reports, market intelligence, and management updates.
• Coordinate with Operations, Load Planning, Revenue Management, Pricing, Finance, and other relevant departments to ensure effective capacity and service delivery.
• Monitor cargo market trends, competitor activities, trade lanes, and commodity mix to identify business opportunities.
• Develop and implement sales initiatives, promotions, and market development strategies to increase cargo revenue and market share.
• Establish and maintain effective systems for account management, sales pipeline, forecasting, and performance tracking.
• Ensure compliance with company policies, commercial controls, documentation standards, and applicable cargo requirements.
• Support the resolution of cargo service disruptions, claims, and irregularities to maintain customer satisfaction.
• Perform any other duties as assigned.

Only candidates who meet all the prescribed eligibility criteria and job requirements are invited to apply through Bdjobs.

Educational Qualification:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).

Experience Required:

• 1–2 years of experience in system administration or infrastructure management.
• Experience in aviation, transportation, or a 24/7 mission-critical operations environment is preferred.

Technical Skills:

• Windows Server and/or Linux system administration.
• Server and workstation hardware troubleshooting.
• Familiarity with airline-specific systems will be preferable: Reservation Systems, GDS, SITA, CUTE, CUSS system, baggage handling systems, or crew scheduling software.

Core Responsibilities:

• Install, configure, and maintain Windows Server/Linux servers, including patching and updates.
• Manage Active Directory: user accounts, group policies, permissions, and OU structure.
• Monitor system performance metrics, logs, and alerts; escalate or resolve incidents affecting mission-critical systems (check-in, boarding, dispatch, crew systems).
• Configure and maintain network components (VLANs, firewalls, VPNs) in coordination with the network team.
• Maintain accurate documentation of system configurations, procedures, and change logs.
• Participate in on-call rotation to support 24/7 operational uptime requirements.
• Execute disaster recovery and failover procedures as needed to minimize downtime.
• Maintain uptime and connectivity for check-in counters, self-service kiosks, and boarding gate systems.
• Coordinate with vendors and internal teams on baggage handling system network and server issues.
• Support crew scheduling software infrastructure, ensuring availability for crew check-in and roster access.
• Assist with system readiness checks ahead of peak flight schedules, seasonal surges, or planned system changes.
• Respond promptly to system outages affecting flight operations (check-in, boarding, dispatch), given the direct impact on flight delays.

Soft Skills / Other Requirements:

• Strong troubleshooting and problem-solving skills.
• Ability to work under pressure in time-sensitive environments (flight delays, system outages directly affect operations).
• Good communication skills for coordinating with cross-functional teams (ops, ground staff, customer service).

Only candidates who meet all the prescribed eligibility criteria and job requirements are invited to apply through Bdjobs.

Educational Qualification:

• Bachelor’s degree; Master’s and MBA preferable.

Experience Required:

• Minimum 02 to 04 years’ experience working in any International airline under Ground Service Department.

Required Skills:

• Departure Control Systems (DCS)
• Check-in & Boarding Gate Management
• Special Assistance & VIP Handling
• Service Recovery & De-escalation Skills
• Travel Document Verification
• Safety & Security Protocols
• Baggage Claims & Mishandled Luggage Handling

Key Responsibilities:

• Perform daily flight activities.
• Fully adhere to all operational procedures (SOP) with regards to travel, immigration, and safety regulations.
• Perform to organize and control all aspects related to passengers and baggage handling in order to deliver quality service, consistent with the NOVOAIR Service Standards.
• Play an active role in leading, communicating, coordinating, and implementing plans of special improvement projects.

Only candidates who meet all the prescribed eligibility criteria and job requirements are invited to apply through Bdjobs.