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EBL NOVOAIR Co-Brand Prepaid is a convenient, flexible & simple solution for NOVOAIR SMILES customers for making everyday spending in style! Cardholder can address all the individual needs, at home and abroad, through this card with enhanced security.

With EBL NOVOAIR Co-Brand Prepaid Card, you can enjoy the privilege of-

  • Dual Currency EMV Prepaid Card
  • Faster access to funds globally 24x7 at large MasterCard ATM Network
  • Absolutely free cash withdrawal from any EBL ATM
  • Access to shops and restaurants throughout the globe
  • Absolutely free reloading
  • Discount facilities at over 1,300 partner merchants countrywide
  • "Transaction Alert" with every transaction - on demand
  • EMV card for more safety and security

Exclusive Offer From NOVOAIR

  • 200 bonus miles on signing in for the NOVOAIR-EBL Co-brand Prepaid Card
  • Redemption facility of NOVOAIR rewards with SMILES miles online
  • Bonus SMILES miles while flying with NOVOAIR
  • Priority Service through NOVOAIR Sales Counters
  • Priority Check-in, Boarding and baggage delivery at Hazrat Shahjalal Intl. Airport, Dhaka
  • Excess Baggage allowances (10 kg for Sapphire and 15 kg for Platinum tier member)
  • VIP Car Service for Platinum Tier Members at Hazrat Shahjalal Intl. Airport, Dhaka (Subject to availability)



FARE FAMILY WISE FLIGHT MILES ACCRUAL (ONE WAY)

DOMESTIC SECTORS

DAC
(TO/FROM)
TOUR BASE
(x 0.25)
ADV. PURCHASE
(x 0.40)
PROMO
(x 0.50)
SPECIAL
(x 0.75)
DISCOUNTED
(x 1.00)
SAVER
(x 1.15)
FLEXIBLE
(x 1.25)
Jessore (JSR) 23 37 46 69 92 106 115
Sylhet (ZYL) 30 48 60 90 120 138 150
Chittagong (CGP) 36 57 72 107 143 164 179
Cox’s Bazar (CXB) 49 78 98 146 195 224 244
Saidpur (SPD) 43 68 86 128 171 197 214
Rajshahi (RJH) 31 49 62 92 123 141 154
Barisal (BZL) 18 28 35 53 70 81 88

INTERNATIONAL SECTORS

DAC
(TO/FROM)
PROMO
(x 0.50)
EXCURSION
(x 0.50)
DISCOUNTED
(x 0.75)
SAVER
(x 1.00)
FLEXIBLE
(x 1.25)
Yangon (RGN) 277 277 416 554 693
Kolkata (CCU) 66 66 98 131 164


REDEMPTION

Domestic One Way Mileage
Dhaka to Jessore Jessore to Dhaka 1,500
Dhaka to Sylhet Sylhet to Dhaka 1,800
Dhaka to Chittagong Chittagong to Dhaka 2,000
Dhaka to Cox’s Bazar Cox’s Bazar to Dhaka 2,500
Dhaka to Saidpur Saidpur to Dhaka 2,500
Dhaka to Rajshahi Rajshahi to Dhaka 1,800
Dhaka to Barisal Barisal to Dhaka 1,000


International One Way Mileage
Dhaka to Yangon Yangon to Dhaka 8,500
Dhaka to Kolkata Kolkata to Dhaka 2,000

How to Apply

Download the forms here! The forms can be digitally filled using a PDF Reader Software (Adobe Acrobat Reader preferred). Or you can print out the forms and fill-up by hand. Once filled up, please check that:

  1. You have attached a Passport Size Photograph with your name written at the back
  2. You have filled both the forms (Application form and KYC) and signed with date
  3. You have attached required documents

After completing the forms, please visit any NOVOAIR salescounter and submit the forms. You can also send your completed forms to NOVOAIR Head Office by postal service. Addresses of NOVOAIR head office and sales counters can be viewed at www.flynovoair.com/contact. Your card will be issued within a maximum of 10 working days.

Card Activation

Activate your card by submitting the signed Acknowledgement Slip at any EBL branch. Your card will be activated within 24 hours after submission.

Lost / Stolen Card

Call EBL 24x7 Contact Center +88028332232 or 16230 to block the Card & visit any EBL branch to apply for a replacement of Card & PIN.

Card Reload / Calendar Limit (Per Day)

  • Maximum Re-load limit:BDT 100,000
  • Payment Through POS: BDT 40,000 in 6 transactions
  • Withdrawal by ATM : BDT 50,000 in 6 transactions

FREQUENTLY ASKED QUESTIONS

With the aim to promote NOVOAIR Frequent Flyer members through SMILES program, we are offering EBL NOVOAIR MasterCard Co-Branded Prepaid Card.
  • It’s a Dual currency EMV MasterCard branded prepaid card
  • Amount reloading is absolutely free
  • One can use the MasterCard prepaid card at more than 10000 shops, restaurants and ATMs worldwide
  • Discount facilities at over 1,300 partner merchants countrywide
  • Round the clock access to large ATM network (EBL ATM & All MasterCard ATMs worldwide)
  • NOVOAIR invites to their existing SMILES members to avail this Card
  • EBL or new SMILES members can enroll and request NOVOAIR to get this Card through EBL.
  • NOVOAIR will mail out the enrollment form pack to the SMILES members.
  • Once the members will revert the form to NOVOAIR, EBL will arrange to collect those completed forms & KYC (Know Your Customer) forms from NOVOAIR’s Office
  • EBL shall print the card and will post out to the SMILES members within 3 working days.
  • This Pre-Paid Card will be initializing with ZERO amount and 200 miles as SMILES points for redemption.
  • Initial card EBL Loads the amount from any EBL outlet or branch.
  • Amount can be taken out from ATM or used at POS through card.
  • Zero balanced prepaid card without maintaining any bank account, only NOVOAIR SMILES membership required.
  • No fees to process Co-Branded Card.
  • 200 miles will be added to SMILES members account after issue Co-Branded Card.
  • Ensure transfer to card within one hour (unless otherwise there is any unavoidable circumstances) - After receipt of debit instruction
  • Confirmation SMS notification by Bank
  • Transaction Alert by bank - on demand
  • Annual expense summary statement to all members
  • Option of withdrawing fractional amount from card from branch
  • Cash withdrawal facility across the country
  • In General withdrawal Limit: Min BDT 500, Max BDT 100,000.
  • It is a kind of Customized Prepaid Card where the NOVOAIR will have its logo along with EBL & MasterCard.
  • First time in Bangladesh, provided for the Bangladeshi Local Airlines.
  • Dual Currency (USD & BDT) can be used globally.
  • Free access of POS Transaction to any MasterCard merchant outlet within the country.
  • Limit: Initially Zero then available Loaded Balance
  • Daily Calendar Limit:
    ATM - BDT. 50,000 in 6 transactions & POS – BDT.40,000 in 6 transactions
    Maximum 6 Transactions per day
  • Issue Fee: Not Applicable
  • Annual Fee: Not Applicable for first 3 years. Then BDT 200 + VAT will be applicable on demand.
  • Card Replacement Fee: BDT 200+VAT
  • PIN Replacement Fee: BDT 200+ VAT
BDT 100,000 per day from Branch
BDT 20,000 per day from Internet Banking
KYC Form is mandatory for Re-load above BDT 20,000
Query related to NOVOAIR or SMILES program, contact NOVOAIR: 13603 [Everyday 6AM-9PM]
Query related to Transaction, Card, Eastern Bank Limited or MasterCard, contact EBL: 16230 [24x7]


* Conditions Apply

FOR MORE DETAILS

Call 13603
Or
Email at smiles@flynovoair.com